Himparadise Tour and Travel Private Limited
Last updated: 9 August 2026
We know that plans change. This page sets out exactly what happens if you need to cancel, so there are no surprises. These terms apply to every booking made on himparadise.in or confirmed with us directly.
Cancellation charges
| When you cancel | What you receive |
|---|---|
| 30 days or more before check-in | Full refund of everything paid |
| 15 to 29 days before check-in | 50% refund |
| 14 days or less before check-in | No refund |
| Early departure or no-show | No refund for unused nights or services |
The number of days is counted from the date we receive your written cancellation to your check-in date in Manali.
How to cancel
Send your cancellation in writing, by WhatsApp to +91 86999 71113 or by email to lovenish@thesunsethavenmanali.com. Include your booking reference, the lead guest’s name and your travel dates.
Your cancellation takes effect from the time we receive it, not from the time you decide. We will acknowledge it in writing. If you do not receive an acknowledgement within 24 hours, please call us — do not assume the cancellation has gone through.
How refunds are paid
Refunds are processed within 14 working days of us confirming your cancellation.
Money is returned to the original payment method. If you paid by UPI, card or net banking through Razorpay, the refund goes back to that same account or card. Depending on your bank, it can take a further 5 to 7 working days to appear on your statement. We cannot pay a refund to a different account from the one used to pay.
Payment gateway charges deducted at the time of payment are not refundable to us and are therefore not included in partial refunds.
Changing your dates instead of cancelling
In many cases we would rather move your trip than lose you. Date changes are subject to availability and may attract additional charges, particularly where we have already bought Volvo tickets or permits on your behalf, or where the new dates fall in a higher-priced season.
A date change requested 14 days or less before check-in is treated as a cancellation and rebooking, and normal cancellation charges apply.
If we cancel
If we cancel your trip for any reason within our control, you will receive a full refund of everything you have paid us, with no deduction. We will also help you find alternative arrangements where we can.
Itinerary changes are not cancellations
Mountain roads close. Rohtang Pass, Baralacha La and other high passes depend on permits, snow and administrative decisions, and can never be guaranteed on a given day.
If a listed point cannot be reached safely or lawfully during your trip, we arrange an alternative of similar value at no extra cost to you. This is a change of itinerary, not a cancellation, and it does not give rise to a refund.
Force majeure
Where a trip cannot go ahead because of natural disaster, extreme weather, epidemic or pandemic, war, civil unrest or government restriction, we will offer you alternative dates, a credit valid for twelve months, or a refund of the amounts we are able to recover from our own suppliers. We will tell you honestly which of these is possible in your case.
Unused services
No refund is given for meals not taken, sightseeing not attended, or nights not used, where the service was available and you chose not to use it.
Questions
If anything here is unclear, please ask us before you book rather than after.
Himparadise Tour and Travel Private Limited
Near Nag Temple, Prini Village, Manali, Himachal Pradesh 175131
Phone and WhatsApp: +91 86999 71113
Email: lovenish@thesunsethavenmanali.com
GST: 02AAFCH0233E1ZF