Himparadise Tour and Travel Private Limited
Last updated: 9 August 2026
These Terms and Conditions govern all bookings made with Himparadise Tour and Travel Private Limited (“Himparadise”, “we”, “us”), a company registered in India with GST number 02AAFCH0233E1ZF, having its place of business at Near Nag Temple, Prini Village, Manali, Himachal Pradesh 175131.
By booking a package on himparadise.in, or by confirming a booking over WhatsApp, phone or email, you (“the guest”) agree to these terms. Please read them before paying.
1. Booking and confirmation
A booking is confirmed only when we have received the advance payment of 25% of the total package price and issued you a written confirmation by email or WhatsApp. Until both of these have happened, no booking exists and no rates or dates are held for you.
The balance of 75% is payable on arrival in Manali, before or at check-in, unless we have agreed otherwise with you in writing.
You are responsible for checking that the names, dates, group size and package on your confirmation are correct. Please tell us immediately if anything is wrong.
2. Prices and what they include
All prices are quoted per person in Indian Rupees and are inclusive of the items listed under “What is included” on the relevant package page. Anything not listed there is not included.
Our published prices are final. They are already our direct rates with no agent commission built in, and are not negotiable.
Prices vary by season and by group size. The price applicable to your booking is the price displayed at the time you complete payment.
We reserve the right to change published prices at any time before a booking is confirmed. Once your booking is confirmed and the advance is paid, your price is fixed, except where a change is caused by a government action such as a revision in taxes, permit fees or fuel-linked levies, which we will pass on at cost with evidence.
3. Children
Children below 6 years of age travel free. They share their parents’ bed, travel on a parent’s lap without a separate Volvo seat, and are not provided an extra mattress. Meals are included.
Children aged 6 years and above are charged the full package price. They receive their own Volvo seat, breakfast and dinner, and an extra mattress, and they count towards your group size for pricing purposes.
4. Payment
Payments on himparadise.in are processed by Razorpay. We do not store your card or banking details on our servers.
We accept UPI, debit cards, credit cards and net banking. Payments made by bank transfer must be to the company account named on your confirmation. We will never ask you to transfer money to an account in an individual’s name that has not been confirmed to you in writing by us.
5. Changes by you
Requests to change your travel dates, group size or package must be made in writing. Changes are subject to availability and may attract additional charges, including any non-refundable costs we have already incurred on your behalf, such as Volvo tickets or permits.
Where a change results in a different group size, the per-person rate for the new group size applies, which may be higher or lower than your original rate.
6. Cancellation and refunds
Our cancellation terms are set out in full in our Cancellation and Refund Policy, which forms part of these terms.
7. Changes and cancellation by us
We plan every trip carefully, but mountain travel is not fully predictable. We may need to alter an itinerary because of road conditions, snow, landslides, weather, permit decisions or administrative closures.
Where a listed sightseeing point cannot be reached safely or lawfully on your day, we will arrange a reasonable alternative of similar value at no extra cost. Rohtang Pass, Baralacha La and other high passes are subject to permits and seasonal closure and can never be guaranteed.
An itinerary changed for these reasons is not a cancellation and does not give rise to a refund. If we cancel a trip entirely for reasons within our control, you will receive a full refund of everything you have paid us.
8. Your responsibilities
You must carry valid government photo identification for every guest, including children, and produce it at hotel check-in as required by Himachal Pradesh rules.
You are responsible for arriving at the Volvo boarding point in Delhi on time. We cannot refund a missed bus.
You must tell us in advance of any medical condition, mobility limitation, pregnancy or dietary requirement that may affect your trip. Several of our routes cross high altitude — Baralacha La stands at approximately 4,890 metres — and guests with heart or respiratory conditions should take medical advice before booking.
You are responsible for your own belongings throughout the trip.
9. Conduct
We may end a guest’s trip without refund if their behaviour endangers others, damages property, or is abusive towards our staff, drivers or other guests. Any damage caused to hotel property or vehicles is payable by the guest.
10. Adventure activities
Paragliding, skiing, ropeway rides, ATV rides, rafting, horse riding and similar activities are not included in our packages and are not operated by us. If you choose to take part, you contract directly with the operator and do so at your own risk. We are not liable for these activities.
11. Insurance
Travel insurance is not included. We strongly recommend that you arrange your own cover for medical expenses, trip cancellation and personal belongings.
12. Liability
We accept responsibility for the services we provide directly. We are not liable for loss, delay, injury or expense arising from events outside our reasonable control, including weather, natural events, road closures, strikes, government action, epidemics, or the acts of third-party suppliers such as bus operators and activity providers.
Our total liability in connection with any booking is limited to the amount you have paid us for that booking.
13. Force majeure
Where a trip is prevented or materially affected by natural disaster, extreme weather, epidemic or pandemic, war, civil unrest, or government restriction, we will offer you alternative dates, a credit, or a refund of recoverable amounts, depending on the circumstances and on what we are able to recover from our own suppliers.
14. Complaints
If something is wrong during your trip, please tell our on-ground team immediately on +91 86999 71113 so that we can put it right while you are still with us. Complaints raised only after the trip has ended are much harder for us to resolve.
15. Governing law
These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Kullu, Himachal Pradesh.
16. Contact
Himparadise Tour and Travel Private Limited
Near Nag Temple, Prini Village, Manali, Himachal Pradesh 175131
Phone and WhatsApp: +91 86999 71113 · Alternate: +91 70182 61049 · Landline: 01902 314248
Email: lovenish@thesunsethavenmanali.com
GST: 02AAFCH0233E1ZF
We do not operate an office in Delhi or anywhere outside Manali. Please book only through the contact details on this page.