Service Delivery Policy
Himparadise Tour and Travel Private Limited · Last updated 10 August 2026
Himparadise Tour and Travel Private Limited sells travel services, not physical goods. Nothing is shipped to you. This page explains exactly what you receive when you pay, when you receive it, and how the service itself is delivered.
What you are buying
A Himparadise package is a bundle of travel services delivered on named dates. Depending on the package this includes round-trip Volvo travel from Delhi, accommodation with daily breakfast and dinner, a private vehicle with driver for all listed sightseeing, and transfers. The exact inclusions for your trip are listed on the package page and repeated in your confirmation.
When you receive what
| Stage | You receive | Timing |
|---|---|---|
| Payment made | Payment receipt and order number | Immediately, by email |
| Booking confirmed | Written confirmation with your dates, package, inclusions and the balance due | Within 24 hours, by email and WhatsApp |
| Before departure | Volvo boarding point and timing, hotel address, driver name and mobile number | At least 48 hours before departure |
| Day of travel | The service itself begins | On your booked departure date |
| End of trip | Final invoice with GST | On or before checkout |
How the service is delivered
- Volvo travel. Seats are booked in your name. Your boarding point, coach details and reporting time are sent before departure.
- Accommodation. Manali nights are at The Sunset Haven, Prini — our own property. Where a package includes other towns, the hotel is named in your confirmation.
- Local travel. A private vehicle with driver is assigned to your group and stays with you for the listed sightseeing days. You receive the driver’s mobile number before arrival.
- Support during the trip. One number reaches us for the whole trip: +91 86999 71113.
Booking lead time
We ask for a minimum of 3 days between booking and departure so that Volvo seats, rooms and vehicles can be confirmed. Bookings inside that window may still be possible — message us and we will tell you honestly whether we can run it.
Service areas
We operate within Himachal Pradesh and the adjoining Union Territory of Ladakh. Packages start from Delhi, Chandigarh, Shimla or Manali as stated on each package page. We do not arrange international travel, flights or train tickets.
When conditions prevent delivery. Mountain travel depends on weather, road status and government permits. Rohtang Pass, Baralacha La, Kunzum La and similar high points may close at short notice. Where a listed sightseeing point cannot be reached safely, we substitute an alternative of comparable value at no extra cost and inform you as soon as we know. Where a whole trip cannot be run, our Cancellation & Refund Policy applies.
Prices, currency and taxes
- All prices are quoted and charged in Indian Rupees (INR).
- GST is charged at the applicable rate. GSTIN 02AAFCH0233E1ZF.
- Package prices are per person on the sharing basis stated at booking.
- Payments are processed through a secure payment gateway. We do not store your card details.
If something goes wrong
Tell us during the trip rather than after it — almost everything is fixable while you are still in the valley. If it is not resolved to your satisfaction, write to us and we will respond within 3 working days.
- Email lovenish@thesunsethavenmanali.com
- Phone or WhatsApp +91 86999 71113
- Registered office: Himparadise Tour and Travel Pvt. Ltd., Near Nag Temple, Prini Village, Manali, Himachal Pradesh 175131, India